Cloud Engineer

Job Description

eWay Corp is a leading provider of website design, Ecommerce, content management, and cloud infrastructure solutions to Public & Private Sector customers, in the United States. We are also an AWS Select Consulting Partner and offer cloud infrastructure services to our customers.

Job Description

We are hiring a hands-on AWS Cloud Engineer with strong Linux and networking fundamentals, focused on troubleshooting, incident resolution, and operational excellence in a managed services environment. This role is aligned to 24×7 SLA-driven support, requiring deep technical diagnostics across infrastructure layers and the ability to contribute to stable, scalable AWS architectures. AWS Solutions Architect certification is preferred.

Key Responsibilities

• Own L2 support for production AWS environments operating under 24x7x365 SLA commitments
• Respond to incidents, perform deep troubleshooting, and drive root cause analysis with a focus on permanent resolution
• Monitor and maintain cloud infrastructure to ensure availability, performance, and cost efficiency
• Troubleshoot issues across multiple layers including AWS networking, Linux OS, web servers, and database connectivity
• Support and optimize AWS services including compute, storage, database, and load balancing layers
• Collaborate with DevOps, application, and security teams to resolve issues and improve system reliability
• Implement and support backup, disaster recovery, and high availability configurations
• Analyze logs and metrics using CloudWatch and other tools to proactively identify risks and performance bottlenecks
• Contribute to infrastructure automation using CloudFormation or similar IaC tools
• Maintain accurate documentation of environments, incidents, and standard operating procedures

Requirement

• 5+ years of hands-on experience supporting production workloads on AWS
• Strong knowledge of AWS core services including VPC, EC2, RDS, S3, CloudWatch, CloudFormation, ELB/ALB, Auto Scaling, EBS, EFS, and WAF
• Solid understanding of AWS networking concepts including subnets, route tables, NAT, DNS, security groups, and NACLs
• Strong Linux systems administration skills including performance tuning and troubleshooting at OS and network layers
• Experience with web servers such as Apache and Nginx
• Working knowledge of MySQL, MariaDB, or similar relational databases
• Strong troubleshooting capability across infrastructure, application connectivity, and performance issues
• Familiarity with firewall concepts and traffic filtering
• Ability to prioritize and manage multiple incidents in parallel

Preferred Qualifications:

• AWS Certified Solutions Architect (Associate or Professional)
• Experience in managed hosting or MSP environments with SLA-driven operations
• Exposure to infrastructure as code tools such as CloudFormation or Terraform
• Basic scripting skills in Bash or Python for operational automation
• Understanding of AWS security best practices including IAM and WAF configurations
• Exposure to cost optimization and performance tuning in AWS environments

Education

• BCA or B. Tech
• MCA or M. Tech

Salary & Benefits

• Career Development, Training & certification assistance
• Medical insurance cover for self, spouse, and children
• Provident Fund
• Paid Time off (Maternity, Sick days, Holidays and Earned Leave)
• Weekends off
• Flexible work hours and public holidays
• Loyalty bonus