Infrastructure Manager

Job Description

eWay Corp/Wagento is a leading provider of website design/development, Ecommerce development, content management, and
cloud infrastructure solutions to Public & Private Sector customers, primarily in the United States.

We are experts in Responsive Web Design, Content Management Systems such as WordPress, Drupal, Cascade CMS, Magento,
Adobe Commerce, Web development (PHP, JavaScript, jQuery, Ajax, HTML/CSS, HTML5), and custom business application
development (PHP, MySQL, JavaScript, jQuery, Ajax). We have created complex eCommerce stores for our clients
worldwide, continue providing support, maintenance, and security, and managed to host them.

We are an AWS Select Consulting Partner.

Key Responsibilities

• Key responsibilities include managing a team of overall Infrastructure (including AWS/Azure infrastructure), ITinventory, and Service Desk/Support Specialists. Manage 24/7 production environment support (L1 and L2) teams ensuring all production issues are resolved quickly. Communicate service delivery health to all stakeholders and explain performance issues or risks. Take ownership of service uptime and availability and ensure services are provided based on the SLA. Act as liaison between the client and support team for support and escalations. Hold performance meetings to share performance and consumption data and trends. Ensure the cloud environments are secure. Design and leverage best-in-class DevOps practices, including CI/CD, monitoring and alerting, auto-scaling, etc.
• Management of cloud team and service/support delivery team (management & collaboration)
• Linux/Windows server management in cloud
• Cloud architecture design
• Configuration management
• Incident & change management
• Cloud security compliance
• Cloud capacity planning and cost optimization
• Cloud disaster recovery and business continuity
• Ownership of team training and certification

Technical Experience

• 5 years of experience designing architectures on AWS/Azure Cloud
• 5 years of experience on Linux Platforms such as Ubuntu, RedHat, CentOS, etc.
• Creating pricing estimates, including TCOs
• Creating solutions on AWS Services (beyond Compute, Network, and Storage)
• Containers (Docker/Kubernetes)
• Network in Cloud, DNS, Load Balancing, Firewalls, Security
• Implementing Automation / Orchestration on AWS
• DevOps & CI/CD
• Experience with various backup & security strategies
• Managing service desk
• Managing IT infrastructure and inventory of all the IT assets

Professional Attributes

• Excellent verbal and written communication skills to connect with customers and employees at varying levels of the organization
• Ability to operate independently and make decisions with little or no direct supervision
• Flexible and Agile
• Comfortable with collaboration, open communication, and reaching across countries and time zones
• Leadership & team management

Qualifications

• Bachelor’s degree in information technology or computer science is preferred
• AWS certification(s) preferred

Benefits

• Training and certification
• Medical insurance for self, spouse, and children
• Weekends off
• Flexible public holidays
• Flexible work hours
• Leaves and holidays
• Loyalty bonus program
• Employee Referral Bonus

All qualified applicants will be afforded equal employment opportunities without discrimination because of race,creed, color, national origin, sex, age, disability, or marital status.